Short for Digital Video Interface, you'll often find this cable, often with a white rounded rectangular connector and gold/silver contacts, supplying a picture to our local monitor screens. Having similar technology to its brethren HDMI, this cable uses digital signals and can output a higher resolution picture than that of VGA and, on some versions,  can provide backwards compatibility should you need to convert it to VGA. However it is still incapable of carrying sound and it's use other than for monitors on our centres is rare.

The connection found on the larger PCs such as the older Dell Optiplex Desktops and Viglen Genie as a female connector.


No Image on the Local Monitor?

Here's a few things to check:

 


  • Is the cable/adaptor connected securely? Check to make sure nothing is loose and if available use the accompanying thumbscrews on the sides of the connector to ensure the cable is securely held in place.
  • If you've connected the VGA cable to a faceplate, ensure this side is connected securely too.
  • Run your fingers along the length of the cable rolling it between your thumb and forefinger. Do you feel any abnormal lumps or kinks in the cable? Does the image change in colour as your finger and thumb pass over it? If so, then the cable is damaged and will need to be replaced. Please contact the Reception or Blended Learning Team to request a replacement.
  • Are the settings on the Trust PC set correctly? For Windows 7 users, try holding down the Windows Key (between Left Ctrl + Alt) and pressing the letter "P". A small menu should pop up (pictured below). If you wish to use a  projector and display the same as your Local Monitor, press "Duplicate". If you wish to show a second image or to use dual monitors (useful if you have presenter notes), select "Extend". If you have more than 2 screens in your office, please check with the IT Service Desk to verify how your configuration is connected.


  • If you're converting from VGA, have you checked the adaptors? Larger have been known to cause issues due to their weight and will usually involve a second set of thumbscrews to ensure the adaptor is securely connected to the PC. Please speak to our reception team if you believe an adaptor to be faulty.

If you continue to experience issues after following these steps, please log a support ticket using the New Ticket button above. For urgent support in training, please contact our reception team in your respective centre or call the number at the top or bottom of this page in their absence.